DUAL-PURPOSE COMFORT
Heat Pump Service Requests
Request evaluation for a heat pump that is not heating, not cooling, icing excessively or operating differently than expected.
Request ServiceOr call [MARKETCALL HVAC PHONE NUMBER] when a tracking number becomes available.
Common Heat Pump Concerns
Heat pumps change operating modes seasonally, so system behavior must be considered in context.
Not heating
Indoor comfort remains low while the system appears to run.
Not cooling
Airflow continues without expected cooling.
Excessive ice
Normal defrost differs from persistent heavy ice buildup.
Mode problems
The system may not switch correctly between heating and cooling.
Unusual runtime
Long cycles can relate to weather, controls or equipment condition.
New sounds
Grinding, buzzing or rattling may justify prompt evaluation.
What a Professional May Evaluate
- Thermostat mode and control signals
- Indoor and outdoor equipment operation
- Airflow, filters and accessible coils
- Defrost, refrigerant and electrical conditions
Before You Request Service
Note the system type, thermostat display, sounds, odors and when the issue began. Do not open electrical panels or attempt work involving refrigerant, fuel or energized components.
Service Request Process
1. Describe the issue
Share contact details, ZIP code and helpful observations.
2. Check availability
Your request may be routed to a participating independent provider.
3. Confirm directly
Ask about pricing, timing, licensing, insurance and scope before authorizing work.
Questions Homeowners Ask
Is frost on a heat pump always a problem?
Light frost can occur, but persistent heavy ice or poor heating may need professional evaluation.
Is service availability guaranteed?
No. Availability varies by location, time, demand and participating providers.
Who performs the work?
Any work is performed by an independent HVAC service provider. Verify relevant qualifications before authorizing service.